Last Updated 06/16/2006

How do I know if I have a gas leak?

Natural gas has no odor. To help detect the presence of gas, 
a strong odorant that smells like rotten eggs is added. If you smell
natural gas:

Leave the building immediately.

Do not attempt to locate the leak yourself.

Do not turn lights on or off, or operate or unplug appliances.

Do not use telephones in or near the building.

Do not operate or move vehicles or other equipment.

Once you are safely away from the building, call KNG Energy, Inc or
other emergency services.

At KNG we care about your safety, if you have an emergency or have
any questions, call us at 419-424-3427 or 800-434-3427.

What is Carbon Monoxide and why is it a problem?

Carbon monoxide (CO) is an odorless, colorless and tasteless poison. If
you breathe CO in, it prevents your blood from absorbing life-sustaining
oxygen.

Where does CO come from and what are the warning
signs of carbon monoxide (CO) poisoning?

CO is a by product of incomplete burning of fuels, including wood, heating
oil, propane, kerosene, gasoline, diesel fuel, coal, charcoal and natural gas. 
All fuel burning equipment and appliances are potential sources of carbon
monoxide.  CO hazards can result from deteriorating equipment, heating
systems or appliances that are not properly maintained.

Symptoms are often mistaken for those of the flu – severe headaches, 
nausea, vomiting or fatigue. One difference is that with CO poisoning
symptoms will generally clear up when you breathe fresh air. Other warning
signs are stale, stuffy air in your home, pilot lights not staying lit, burner
flames and pilot lights are mostly yellow, rather than a clear blue. (Please
note: some natural gas fireplaces are designed to have yellow flames).
Chalky, white powder forms on a chimney or exhaust vent pipe or soot
builds up around the exhaust vent.  Excessive moisture on walls or
windows in areas where heating equipment or appliances operate.  

At any time, if you or anyone else in your home is experiencing any
symptoms or CO poisoning or notice other warning signs of CO,
leave the house immediately and get medical help. Call 911 or your 
local fire department.

Why is it important to ready my gas meter
regularly?

Your gas meter registers how much natural gas you use. It must be read
on a regular basis in order to bill you accurately for the gas you have used. 

Please keep bushes and shrubs trimmed around natural gas meters. 

Please keep your dogs restrained when KNG is scheduled to read your 
meter, but never tie your pet to the meter or meter base. If your meter
cannot be read, KNG will estimate your usage based upon your previous
history.

When are bills due?

KNG’s bills are due 15 days from the day they are mailed. This will usually
put the due date around the 15^th to the 21^st of each month.

Why should I pay my bills on time?

KNG relies on customers to pay their bill on time so that we can meet our
commitments to our customers of keeping gas rates low. If you are having
problems paying your bill, please call our office as soon as possible. We
can discuss the problem and when possible make alternative payment
arrangements with you.

Do you offer a budget plan?

Yes, you can balance your home energy bills by joining our budget plan.
Your yearly anticipated gas cost is determined, based upon historical
usage and weather conditions, and divided equally into 12 equal 
payments. If you are interested in the budget option, please call our office.

How can I pay my bills?

You can pay your monthly bills in a number of convenient ways. All checks
should be made payable to KNG Energy. 

Mail your payment to 1700 Westfield Drive, Findlay, OH 45840.

Drop your payment off at our office located at 1700 Westfield Drive,
Findlay, OH.

Use our after hours drop box which is located near the front door of our
office.

Sign up for automatic withdraw from a checking account or savings
account.

Drop your payment off at the KALIDA branch of the Sky Bank.

Why is my bill so high this month?

Higher than "normal" bills occur for various reasons. Please consider the
following factors, which may contribute to increased consumption.

Clogged filters on your natural gas appliances.

New or additional appliances have been added.

Faulty gas appliances or thermostats.

Previous readings incorrect or estimated low.

Current reading incorrect or estimated.

Poor insulation.

Damper left open on a fireplace.

Change in weather conditions.

Changes in normal living conditions due to illness or increase in family size.

Leaks in your hot water system or a dripping faucet.

Increased usage during holiday or special occasion.

How do I read my meter?

Reading your meter is easy! KNG Energy uses two types of meter dials for
our customers. One is a direct dial meter that can be read like a digital clock.
The second type has dials like the illustration below:

Read the dials from left to right; recording the lower number next to the
dial hand.  In the above example dial A reads as "3", dial B as "1", dial
C as "7" and dial D as "2". The reading would then be 3172. 

Please note:
If the dial is between two numbers, take the lower of the two numbers. 

You can figure your gas usage by subtracting your last meter reading from
your current read.

Tampering with natural gas meters and piping endangers the lives and
property of you and others. This act may lead to having your service
disconnected, criminal prosecution, or both. Ultimately, this unlawful act
affects everyone. If you know of someone tampering with gas meters,
please call us at 800-434-3427. All information will be kept confidential.