Frequently Asked Questions
Natural gas is one of the safest fuels available. It makes sense, though, to know what to do in case of a natural gas leak. If you smell natural gas, take fast action:
At KNG we care about your safety, if you have an emergency or have any questions, call us at 419-424-3427 or 800-434-3427.
Carbon monoxide (CO) is an odorless, colorless and tasteless poison. If you breathe CO in, it prevents your blood from absorbing life-sustaining oxygen.
CO is a by product of incomplete burning of fuels, including wood, heating oil, propane, kerosene, gasoline, diesel fuel, coal, charcoal and natural gas. All fuel burning equipment and appliances are potential sources of carbon monoxide. CO hazards can result from deteriorating equipment, heating systems or appliances that are not properly maintained.
Symptoms are often mistaken for those of the flu – severe headaches, nausea, vomiting or fatigue. One difference is that with CO poisoning symptoms will generally clear up when you breathe fresh air. Other warning signs are stale, stuffy air in your home, pilot lights not staying lit, burner flames and pilot lights are mostly yellow, rather than a clear blue. (Please note: some natural gas fireplaces are designed to have yellow flames). Chalky, white powder forms on a chimney or exhaust vent pipe or soot builds up around the exhaust vent. Excessive moisture on walls or windows in areas where heating equipment or appliances operate can also indicate the presence of carbon monoxide.
At any time, if you or anyone else in your home is experiencing any symptoms of CO poisoning or notice other warning signs of CO, leave the house immediately and get medical help. Call 911 or your local fire department.
Higher than “normal” bills occur for various reasons. Please consider the following factors, which may contribute to increased consumption.
Your gas meter registers how much natural gas you use. It must be read on a regular basis in order to bill you accurately for the gas you have used. Please keep bushes and shrubs trimmed around natural gas meters. Please keep your dogs restrained when KNG is scheduled to read your meter, but never tie your pet to the meter or meter base. If your meter cannot be read, KNG will estimate your usage based upon your previous history.
We may occasionally estimate your monthly gas bill because of emergencies, bad weather, or no access to your meter. To minimize the number of estimated bills you receive the following options are available:
KNG’s bills are due 15 days from the day they are mailed. This will usually put the due date around the 15th to the 21st of each month.
KNG relies on customers to pay their bills on time so that we can meet our commitments to our customers of keeping gas rates low. If you are having problems paying your bill, please call our office as soon as possible. We can discuss the problem and when possible make alternative payment arrangements with you.
Call KNG immediately to make payment arrangements. After entering into a payment arrangement, it is very important to follow that arrangement to avoid disconnection. Not paying your gas bill is a no-win situation. You incur a late payment charge each month your payment is late and your service may be disconnected. Should your gas be disconnected, service will not be restored until all outstanding amounts have been paid. A security deposit may be required. Reactivation of service will only take place during normal business hours.
Yes, you can balance your home energy bills by joining our budget plan. If you are interested in the budget option, please call our office.
The budget plan is a monthly payment plan that spreads your natural gas cost more evenly throughout the year. This free service is available to all KNG residential customers. Here is how the budget plan works:
You can pay your monthly bills in a number of convenient ways.
By check - All checks should be made payable to KNG Energy and
By cash – Never mail cash
By phone – Pay your bill by phone with a checking account, savings account or residential customers may use Visa or MasterCard.
By direct pay – Direct pay allows your gas bill payment to be taken automatically from a checking account or savings account at the financial institution of your choice. Please complete and return the direct pay checking or savings form to our office with a voided check to sign up for direct pay. Residential accounts may sign up to have payments automatically charged to a Visa or MasterCard account each month. Please complete and return the direct pay credit card form to our office to sign up for this option.
Reading your meter is easy! KNG Energy uses two types of meter dials for our customers. One is a direct dial meter that can be read like a digital clock. The second type has dials like the illustration below:
Only read the dials with numbers on them. The two dials without numbers are for testing purposes. Read the dials from left to right; recording the lower number next to the dial hand. In the above example dial A reads as “3”, dial B as “1”, dial C as “7” and dial D as “2”. The reading would then be 3172. Please note: If the dial is between two numbers, take the lower of the two numbers. You can figure your gas usage by subtracting your last meter reading from your current reading.
Yes, meter tampering is illegal and dangerous. Tampering with natural gas meters and piping endangers the lives and property of you and others. This act may lead to having your service disconnected, criminal prosecution, or both. Ultimately, this unlawful act affects everyone. If you know of someone tampering with gas meters, please call us at 800-434-3427. All information will be kept confidential.
State law requires all utility customers be notified annually of certain sections of the Ohio Revised Code concerning meter tampering
The Ohio Revised Code defines the following as illegal acts:
Under Ohio law, it is no longer necessary to catch a person in the act of tampering or reconnecting. Proof that a meter, pipe, valve or other attachment has been tampered with or has been reconnected is presumptive evidence that a customer or user has caused the tampering or reconnecting.
To start the process of establishing natural gas service, please refer to Requirements for Gas Service for complete information.
Call 1-800-362-2764 or 811 before you dig: It’s the law!
By law, everyone MUST contact the Ohio Utilities Protection Service, 1-800-362-2764, at least 48 hours but no more than 10 working days (excluding weekends and legal holidays) before beginning ANY digging project.
A vital resource for Ohio residents and businesses alike, the Ohio Utilities Protection Service acts as a communication link between utility companies and individuals planning any digging activity.
You are responsible for making sure your gas appliances and piping are installed, operated and maintained in accordance with local codes and manufacturers’ specifications. Gas appliances and piping that are determined to be unsafe must be taken out of service.
As a KNG customer you own the service line beyond the shut off valve typically at the road, up to the meter. KNG owns, operates and maintains all gas piping up to and including the shut off valve. KNG will perform general maintenance to prevent potential hazards of corrosion and leaks by periodically inspecting your service line. If unsafe conditions are found, the lines will need to be repaired at the customers’ expense or service will be disconnected. Qualified plumbing and heating contractors can repair the buried gas lines at your expense. If excavating near buried gas piping, have the lines located in advance and hand dig. KNG will assist in locating and inspecting buried gas lines for free.
If you have a question regarding your natural gas bill or a general utility question, please call KNG Energy at 419-424-3427 or 1-800-434-3427 as soon as possible during regular business hours. KNG will look into the matter and have an answer back to you as soon as possible.
If your complaint is not resolved after you have called KNG, or for general utility information, residential and business customers may call the Public Utilities Commission of Ohio (PUCO), toll-free at 1-800-686-7826 or for TDD/TYY toll-free at 1-800-686-1570, from 8:00 a.m. to 5:30 p.m. weekdays, or visit www.puco.ohio.gov.
The Ohio Consumers’ Counsel (OCC) represents residential utility customers in matters before the PUCO. The OCC can be contacted toll-free at 1-877-742-5622, from 8:00 a.m. to 5:00 p.m. weekdays, or visit www.pick.occ.org.
As a new customer who rents, a deposit is required before service can be established.
KNG Energy respects your privacy. Any information obtained by KNG Energy will be kept confidential and will only be used for company purposes. KNG does not re-sell or re-distribute any information to any third party.
The Ohio Department of Development (ODOD) offers several programs to help low-income Ohioans pay their utility bills and improve the energy efficiency of their homes. With one form, you may apply the Home Energy Assistance Program (HEAP), Winter Crisis Program (WCP), Summer Crisis Program (SCP), Percentage of Income Payment Plan (PIPP) and Home Weatherization Assistance Program (HWAP). For questions regarding these plans or an application, please call 1-800-282-0880 or visit www.energyhelp.ohio.gov.
At KNG Energy we care about your safety. We can be reached 24 hours at: